ITIL 4 Foundation Certification Programme
ITIL (Information Technology Infrastructure Library), in short, is the world’s most popular "best practices" guide used to fully align the technology services an organisation provides (IT services) with the needs of the business.
In other words, ITIL is the professional answer to the question: "How should an IT department be run so that the company makes a profit and users are happy?"
What Is ITIL For? (Why Is It Used?)
When ITIL is applied in a company, it delivers these concrete benefits:
- Improves Service Quality
- It standardises how situations (incidents) such as computer crashes, internet outages or application errors are resolved as quickly as possible.
- Reduces Costs
- It prevents wasted resources and analyses which technology is really needed.
- Bridges Business and IT
- It stops the IT unit from becoming a world of its own and makes IT serve the company’s main goals (growing sales, customer satisfaction, etc.).
- Risk Management
- It calculates in advance and minimises the risks that may arise when a new system is installed or an existing one is changed.
- Customer Satisfaction
- By ensuring services are delivered without interruption and as expected, it earns the trust of end users and customers.
The Core Logic of ITIL 4 (4 Dimensions)
ITIL 4 does not see a service as just "technology". For a successful service it keeps these 4 dimensions in balance:
Organisations and People
Staff with the right competencies, and culture.
Information and Technology
The software and hardware in use.
Partners and Suppliers
Externally sourced services (cloud services, etc.).
Value Streams and Processes
The steps through which work gets done.
What Does an ITIL Certificate Give You?
If you take ITIL training at Study First Academy as an individual:
- Global Recognition
- You hold a certificate recognised everywhere in the world (Google, Microsoft, banks, holding companies).
- Management Track
- You move up from someone who only writes code or repairs hardware to a professional who "Manages IT Service Processes".
- Common Language
- You speak the same terminology as IT professionals all over the world (concepts such as Incident, Problem and Change Management).
ITIL by Example
Your company’s e-mail system has crashed.
- Without ITIL
- Everyone panics, different people try different things, the fix drags on and the company loses money.
- With ITIL
- The "Incident Management" process kicks in. Who does what, who must be notified and how the system is restored fastest are all defined. Then "Problem Management" investigates why the error happened so that it does not happen again.
At Study First Academy we teach this seemingly complex system, which actually makes working life easier, in its simplest form. Would you like information on our training dates and group discounts?
Study First Academy: ITIL® 4 Foundation Certification Programme
Meet ITIL 4, the language of service management in the digital age. Learn how modern IT organisations should work and add global value to your career.
What Is ITIL 4 Foundation?
ITIL (Information Technology Infrastructure Library) is the world’s most widely accepted framework for aligning IT services with business strategy. The ITIL 4 version combines current ways of working such as Agile, Lean and DevOps with service management.
Curriculum and Learning Outcomes
Guided by Study First Academy’s expert trainers, we cover these core topics:
- Key Concepts of Service Management
- Value creation, stakeholders, service relationships and outcome focus.
- ITIL’s 7 Guiding Principles
- Guiding principles such as "Focus on value", "Start where you are" and "Progress iteratively with feedback".
The 4 Dimensions of Service Management:
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- ITIL Service Value System (SVS)
- Analysis of how components and activities work together to create value.
- ITIL Practices
- Practices such as Incident Management, Change Control, Service Desk and Problem Management: the exam covers the purpose of 15 practices, 7 of them in detail.
Advantages of the Study First Academy Prep Programme
- 100% Exam Focus
- Dedicated techniques to prepare for the official exam run by PeopleCert.
- Turkish-Supported Training
- Materials and instruction are delivered in Turkish for best understanding, without distorting the global terminology.
- Official Exam Voucher
- Exam registration support in line with PeopleCert accredited training partner procedures.
- Simulation Exams
- Timed digital mock exams in the real exam format.
Who Should Join?
- IT managers and specialists.
- Operations teams involved in service management processes.
- Recent graduates who want to build a career in technology management.
- Professionals who want to learn about "best practices".
About the Exam
- Number of Questions
- 40 (multiple choice)
- Duration
- 60 minutes
- Pass Mark
- 65% (26 correct)
- Certificate Validity
- PeopleCert-approved international certificate; to stay current it must be renewed every 3 years (by passing another ITIL exam or by logging CPD points).
Take Your Career to the Next Level
Optimise your IT processes with Study First Academy and take your career to the next level.
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